Do you accept exchanges for defective products?
- Defective Products: In the rare event that you receive a defective Covid test kit, we will gladly exchange it for a replacement kit.
- Requirements for Exchanges:
a. You must contact our customer support team within 3 days of receiving the defective kit to initiate the exchange process.
b. The defective kit, including all its components, must be returned to us for examination. This includes the test components, packaging, and any included materials or instructions.
c. Ensure that the lot and expiration dates of the kit are clearly provided when you contact our customer support team. This information is essential for processing your exchange.
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What is the exchange process for defective products?
Exchange Process for Defective Products: Contact our customer support team via support@peachmedical.com or submit a ticket to report the issue and initiate the exchange process. Please provide your order number, product lot number and a detailed ...
What is your return and refund policy?
No Returns Accepted on Covid Test Kits and Masks: We do not accept returns for Covid test kits or mask products. This policy is in place to ensure the safety and integrity of our products, as they are medical devices.
How Quickly Do You Ship Products?
Orders are shipped as quick as the same day from our warehouse if ordered by 1:00 Pm Eastern or up to 3 Business Days. Please view each product description
Status COVID-19/Flu A+B - FDA Extension Letter
During the COVID19 Pandemic, the FDA granted test manufactures 6 month for the product to expire. As the pandemic continued, evaluation of the test with formal review from the FDA allowed the manufactures to have an extension. Attached is the most up ...