What is the exchange process for defective products?
Exchange Process for Defective Products:
- Contact our customer support team via support@peachmedical.com or submit a ticket to report the issue and initiate the exchange process. Please provide your order number, product lot number and a detailed description of the defect. Pictures and/or video are required as well.
- Once we verify your request, we will provide instructions on how to return the defective kit to us.
- After receiving the returned kit, we will inspect it to confirm the defect.
- If the kit is confirmed to be defective, we will promptly ship a replacement kit to you at no additional cost.
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Do you accept exchanges for defective products?
Defective Products: In the rare event that you receive a defective Covid test kit, we will gladly exchange it for a replacement kit. Requirements for Exchanges: a. You must contact our customer support team within 3 days of receiving the defective ...
How Quickly Do You Ship Products?
Orders are shipped as quick as the same day from our warehouse if ordered by 1:00 Pm Eastern or up to 3 Business Days. Please view each product description
What is your return and refund policy?
No Returns Accepted on Covid Test Kits and Masks: We do not accept returns for Covid test kits or mask products. This policy is in place to ensure the safety and integrity of our products, as they are medical devices.
Status COVID-19/Flu A+B - FDA Extension Letter
During the COVID19 Pandemic, the FDA granted test manufactures 6 month for the product to expire. As the pandemic continued, evaluation of the test with formal review from the FDA allowed the manufactures to have an extension. Attached is the most up ...